payment

My studio uses an automated billing and scheduling system called Acuity. For those who have purchased monthly membership packages, Acuity will automatically charge your card or bank account on the first of the month. Acuity processes payments securely through Stripe, which is used by many large retailers. Neither Acuity nor I have access to your financial information. Drop-in lessons and audition prep packages are paid for in full at time of purchase. I do not accept cash or checks.

sick policy

If the student has any cold/flu symptoms or has been exposed to Covid, please let me know and we will meet virtually over Zoom rather than in person. If a member of the student’s household has Covid, even if the student does not, please let me know and we will have a virtual lesson instead. If the student shows up to an in person lesson with cold/flu symptoms or if I learn that a member of their household has tested positive for Covid within the past 10 days, the student will be asked to leave and we will not be able to continue with the lesson.

rescheduling

I am never able to guarantee that you will be able to reschedule a lesson. Clients have the ability to reschedule their lessons themselves using the Acuity platform. You are able to reschedule lessons up to 48 hours before your lesson is scheduled. Please note that we can always do a virtual lesson if you do not have transportation that day or are feeling ill. I use Google Meet for virtual lessons.

cancellation

When you purchase a membership package, you commit to a full term of lessons. There are 3 terms per year: fall (Sept-Dec) (Fall 2024 is August-December, due to returning from maternity leave), winter/spring (Jan-May), and summer (June-August). However, I understand that life happens. I require 30 days notice if you need to cancel your membership package. I do not offer refunds.

drop-in lessons

Drop-in lessons can be rescheduled a maximum of 1 time, with a minimum of 48 hour’s notice. There are no refunds given for drop-in lessons.

tardy policy

Please communicate with me before your lesson begins if you are running late. If the student is more than 10 minutes late and has not communicated with me in advance about running late, I assume that you will not be attending your lesson and the lesson will be canceled. I always have my phone on me when I teach, so just shoot me a quick e-mail or message to let me know if you are stuck in traffic etc. Lessons that begin after the scheduled start time will still end at the scheduled end time.

absences

There are no refunds granted for any reason, including absences. If the student cannot attend their lesson, they are welcome to send someone else in their place (this is a great opportunity for siblings, parents, or friends of the student who want to try taking a voice lesson for the first time!). Please let me know if you will be absent.

late pick-ups

Students who are given rides to lessons by a caregiver are expected to be picked up at the scheduled end of their lesson. Habitually late pick-ups (5 minutes or more), especially without communication from the ride-giver, can result in termination from the studio.

snow days/inclement weather

Whether school has been canceled or not, do not worry about driving out to your lesson in the snow. If you do not feel comfortable coming here, let me know, and we will meet virtually instead! Since my studio is in my home, I’ll be here no matter what. :)